Are the shipping times guaranteed?Quynh NhuWhen you add an item to your basket, we’ll ask you to choose a shipping speed. We’ll then let you know the estimated arrival date for your item – and that’s something we stand by. Sometimes bad weather or carrier delays can throw a spanner in the works, but if your order doesn’t get to you on time, contact us and we’ll make it right.
Frequently Asked Questions
Can I arrange for my own courier or shipping provider to deliver my order?Quynh NhuWe’re sorry, but because of our production process, we can’t accept special shipping requests.
Do you ship to my home address or I need go somewhere to pick it up?Quynh NhuWe will deliver your order to your home directly. So please put in the correct shipping address where you are convenient to get the parcel. Once it is shipped, you will get a confirmation email including a tracking number. All of our express companies are reputable all over the world such as USPS.
How long will it take to receive my order?Quynh NhuPlease note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
Do you offer Bulk Pricing?Quynh NhuWe offer bulk pricing on orders of 100 pieces or more. If you would like to request a Bulk Quote you can email us for a better deal and our Sales Team will provide you with a quote.
Is all of your merchandise new?Quynh NhuYes, all of our merchandise is new and not worn.
Where are you located?Quynh NhuOur store is based in 333 Jefferson St, San Francisco, CA 94133 ,United States which is also our warestock that we ship out of.
Will my order arrive in one go?Quynh NhuIt depends on your order. Because we send your products as soon as they’re ready, you might receive items separately. If you don’t see all your products in the first package to arrive, expect another package to come with your remaining product(s). You can email us to get all information of your tracking numbers.